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Hall & Prior

Elevating digital experience and infrastructure for one of Australia’s most trusted aged care providers
Website
Overview

With a 30-year legacy of care, Hall & Prior had outgrown its legacy digital presence. The existing website, built on an unsupported CMS presented multiple security risks and no longer reflected the scale, professionalism, or warmth that defines the Hall & Prior brand. The organisation required a complete digital transformation to:

  • Strengthen user experience for families, residents, and referrers
  • Transition to a secure, future-proof platform
  • Unify its group brands under one flexible content system
  • Deliver peace of mind through enterprise-level website hardening
Challenge

This was more than a visual refresh. It was a complete rebuild of Hall & Prior’s digital foundation.

  • Security risk was high. The old site was vulnerable to major threats including authentication bypass, cross-site scripting (XSS), and outdated JavaScript libraries like jQuery 1.11.1 and FancyBox 2.1.5. This posed serious compliance concerns for a healthcare provider.
  • User experience had become fragmented. The structure, navigation and design no longer supported the needs of diverse users, from family members and residents to job seekers and medical professionals.
  • The CMS limited growth. Managing content across multiple brands was time-consuming and technically restrictive. There was no scalable system in place.
  • The timeline was tight. With both security and compliance on the line, the transition needed to be delivered rapidly.

The Solution

We rebuilt Hall & Prior’s digital ecosystem from the ground up, combining performance, security and scalability.

User experience grounded in care

We restructured the site architecture to support how families and referrers make real-world decisions. Simplified navigation and clearer pathways help users find information quickly and confidently.

Multisite framework for future growth

A WordPress Multisite setup now powers the full Hall & Prior group, including Clarence Estate, Karingal Green, Whiteoak and Woodside.

Each brand maintains its own identity, while Hall & Prior enjoys centralised control and shared efficiencies.

  • One login to manage all sites
  • Custom branding per facility
  • Shared templates and tools for faster updates
  • Scalable structure to support future locations
Security-first development

The new platform follows a multi-layered security approach:

  • Two-Factor Authentication (2FA)
  • SSL encryption with strict security headers
  • Web Application Firewall (WAF)
  • Hardened PHP environment
  • Secure database and limited user permissions
  • Restricted admin access by IP
  • Daily backups and malware scanning
  • Single sign-on limited to Hall & Prior email domains

Every aspect was designed to meet the security standards of a healthcare-grade platform.

Results

A cleaner, more accessible user journey for key audiences
A multisite structure that simplifies content management and scales with the group
A secure WordPress CMS tailored to meet enterprise-level standards
A flexible backend that empowers internal teams to manage updates safely
WEBSITES ARE OUR JAM

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