Advertisers and Google AdWords experts well-versed in remarketing know it is a powerful tool that can enhance CTR and conversions on both display and search networks.
According to Advanced Web Ranking, users are 70% more likely to convert if retargeted with display ads and while the average CTR for display ads is only 0.07% it is 0.7% for remarketing display ads.
It isn’t just remarketing display ads that are useful for increasing user engagement. The value of RLSA (remarketing lists for search ads) is also apparent when you discover the increased conversion rate and cost saving factors. In a case study from industry leaders Search Engine Land, they found their RLSA campaign’s CPA was roughly a third of the cost of their regular search campaign, CPC was almost half the cost and CTR was doubled.
Many other advertisers have experienced similar positive results with remarketing. The table below shows comparative results for JellyFishConnect’s own RLSA campaign vs their standard search campaign:
Advanced Web Ranking’s research uncovered that online users who encounter remarketing ads are three times more likely to convert than those who had not encountered the business before.
Advertisers frequently find remarketing to be effective because it directly targets users who have already shown an interest in your website. However, remarketing does have its limitations.
Remarketing = better converters but a smaller audience pool
Most companies want to see continual improvements, excellent ROI, and ever-increasing profits.
With remarketing campaigns that have been running for some time, advertisers can run into two problems: Their campaign either starts suffering from diminishing returns or it remains reasonably successful but they are unable to gain enough scale.
These issues arise because of the limited audience pool created by remarketing. In our recent Paid Traffic blog on ad fatigue, we briefly mentioned the problem of audience pool saturation points. The saturation point of an audience pool happens more quickly if you are already working with a narrow audience base.
By targeting users who have already visited your website you are targeting a more relevant, likely to convert audience but a much smaller one. It limits the capacity of the campaign, which results in diminishing returns.
For those advertisers with strong search or display or social PPC campaigns or even just strong organic traffic acquisition, remarketing campaigns can remain successful but still lack the desirably increased scale.
“Increase your remarketing effectiveness by finding bigger audiences”
Wouldn’t it be wonderful if you could target highly relevant users like those on your remarketing list but also find brand new customers just like them? Well actually, you can.
In the last few years, Google AdWords has evolved to enable precisely that. Talented Google AdWords experts are always looking for strategies to target the most valuable users and companies always want to add more scale to their successful campaigns for best ROI. Google developed new audience types within remarketing targeting options so advertisers could expand their audience pool with ‘lookalike audiences’. If you want to expand your remarketing audience pool try similar audiences, affinity audiences or in-market audiences
1.0 Similar Audiences
Utilizing Google AdWords’ similar audience feature is a superb tactic for expanding your remarketing audience. Targeting similar audiences allows you to reach brand new customers who display similar characteristics to people in your remarketing lists. This means they are a new pool to tap into but more likely to convert than other new audiences on the GDN.
If you have been running a remarketing campaign and have generated enough data, Google will automatically look at browsing behaviour on the display network over the last 30 days and suggest similar audience lists for you to target.
Be aware that this will only work for a remarketing list with at least 500 cookies. According to Google AdWords, using similar audiences can expand a remarketing audience 7 times.
AdWords find similar audiences by analyzing peoples’ browsing habits online over the last month, alongside their contextual engine, to find users with similar interests and behaviour to your remarketing list. Contextual search is an improvement on traditional search because it is more precise. It analyses a user’s full query and looks at their profile to determine an identity for greater context and more personalised results. If you would like to discover more about the ever-improving power of Google’s contextual engine, have a read of Search Engine Land’s blog on the future of context and search engines.
Unlike your existing remarketing audience, these new, similar users won’t have been on your site before but will have similar interests and/or online behaviour. This is valuable because correlating interests and behaviour means these users are more likely to desire or need the same product or services.
Savvy Google AdWords experts will use specific similar audience lists based on the segmentation of their remarketing lists, e.g. if you have segregated your remarketing lists by the products your users showed interest in, then you can target similar audiences for each individual remarketing list. If an audience checked out your vintage umbrellas, they and lookalike users may be a very different kind of person than those who were interested in bejeweled sandals. Always remember you may have multiple audiences and therefore multiple similar audiences.
Browse these criteria from Google to see if similar audiences are right for you. If remarketing has worked well for you in the past, it’s a good bet that the similar audience list will convert well too. Try longer time windows for best effect, as it may be the users first time encountering your brand, so their conversion time could be longer. Advertisers should not be deterred if this new, similar audience does not convert right away since once they have visited your website they can join your remarketing list.
You can develop specialized ads to target these new, similar audiences because your original remarketing list is automatically excluded from the similar audience list.
To target similar audiences, select your campaign and then the display network.
Select the red +targeting button.
Choose your desired AdGroup from the drop down.
Select add targeting and choose interests and remarketing from the drop down.
From the category drop down to choose the desired audience. Similar audiences will create a list based on your remarketing data. Click save and your new targeting will be applied.
If you are curious about experimenting with similar audiences, this video from AdWords explains more about how similar audiences and other audience types can help advertisers add scale to their remarketing campaigns:
2.0 Auto-targeting in AdWords remarketing
If you have run a remarketing campaign before you may have noticed the auto-targeting option.
Auto-targeting is another method for expanding your remarketing audience. It may seem very much like similar audiences. They are, however, two distinct tactics.
Auto-targeting is good for expanding your pool but only to audiences who have a significantly high probability of converting. If you have eCPC activated (enhanced cost per click) for a conversion focused optimisation of your campaign, then Google AdWords recommends auto-targeting for your remarketing list.
Similar audiences are a little different as you are allowed more direct control over your budget and ads, such as being able to create specific ads for the similar audience. Similar audiences are more sophisticated and a better option if your primary focus is the expansion of your audience pool.
Auto-targeting comes in two varieties, conservative or aggressive. The conservative option helps advertisers stay close to their desired CPA and the aggressive option acquires as many new conversions as possible.
3.0 Affinity audiences
Affinity audiences are another method for expanding your online audience base, which was introduced by AdWords back in 2013. This audience option was originally developed to help businesses accustomed to TV advertising find relevant audiences online at scale. With affinity audiences, AdWords takes a user’s browsing history, what they have watched on YouTube and duration on pages into account and then assigns them an interest category, which advertisers can target. There are over 80 interest category segments available to choose from, focusing on various interests e.g. travel, news, fashion, health, sport etc.
Affinity audiences are a good option if your campaign seeks to target users at the awareness stage in the conversion funnel but many advertisers feel the targeting is too broad. To give advertisers more control AdWords introduced custom affinity audiences.
4.0 Custom affinity audiences
Custom affinity audiences are very similar to affinity audiences except that advertisers can create their own bespoke lists. This is helpful for advertisers looking to target a subgroup within the affinity categories, for example targeting users interested in alternative fashion, not mainstream fashion.
To create a custom affinity audience, you can combine interest categories with specific website URLs you believe users may have taken an interest in.
To avoid limiting your audience, Google AdWords recommends including at least 5 websites and/or topics but you can always add more and this won’t limit your audience base.
Learn more about affinity and custom affinity audiences in the AdWords Q&A video below:
5.0 In-market audiences
If you like the idea of affinity audiences but want to really hone in on an audience likely to convert, then in-market audiences could be the one for you. The in-market audience option can be used to target people who have shown behavioural signs of being in the market for your product or service.
In-market audience functionality was launched in 2014. AdWords looks for users who are showing clear signs of being in the market to buy. Most people research a product before ordering online, subsequently AdWords analyses data from review sites related to the product or service, price comparison sites and also user behaviour, e.g. if they have clicked on a similar ad previously.
In-market audiences are a smart strategy for reaching a highly-interested audience beyond your remarketing list. These users have displayed specific purchase intent, making them ideal prospective customers to expand your audience pool.
You can learn more about the potential of in-market audiences from Think with Google or by watching this video from AdWords:
If you are looking to target by interest cues, rather than users with a similar profile to your current remarketing lists, you should choose affinity, custom affinity or in-market audiences. If you are still unsure take a look at this article from the Digital Marketing Association which discusses the difference between these three audience types in great detail.
While all these audience options are useful tactics for expanding your audience pools beyond your remarketing lists they are only available for remarketing in the GDN.
Advertisers who have unlocked the power of RLSA ads and also desire greater scale may be frustrated that these options are not available to them. There is no need to worry because there is another formidable audience list you can wield for RLSA ads; customer match.
6.0 Customer Match
Customer match allows advertisers to upload their own customer emails to AdWords and put their PPC budget behind the ultra-precise identity based targeting, which had previously been the domain of Facebook.
Since its launch in 2015, the success of AdWords’ customer match audience list has already outstripped Facebook.
As we mentioned in our blog on remarketing lists, customer email remarketing lists are ideal for cross-selling and up-selling to existing customers. They are also very easy to implement and effective if you can regularly import directly from your CRM to keep the list up to date.
To set up customer email lists for remarketing, head to your shared library.
Then select audiences.
Now select the red + remarketing list button and select customer emails.
Name your list, upload your file and adjust the settings to your preference. Then click update and save list.
After you have uploaded your customer emails, Google takes about 24 hours to match them with existing Google accounts. The list is then available to target in your shared library audiences.
To apply a customer email list to an RLSA campaign head to your audience tab in the relevant campaign.
Go through the steps to set up remarketing but instead of choosing a remarketing list select customer email lists.
Customer match is an effective approach that we recommend implementing, as it provides more accurate remarketing than a traditional remarketing list. This is because an email allows AdWords to track the user by their online identity rather than just using a cookie, hence cross-device remarketing is vastly improved. Google claims that customer match is better than standard remarketing lists for segmenting by customer behaviour. Google’s own data also revealed that when customer match email lists and remarketing are used together, advertisers have frequently seen a 48% increase in clicks and a 41% increase on conversions.
In addition to cross-selling or up-selling, advertisers can bid more or less competitively on keywords in search ads, depending on if it’s a customer match or not. They could also test excluding existing customers from certain search campaigns while offering exclusive existing customer offers in other RLSA customer email campaigns. According to a Think with Google case study Roland Mouret did exactly that.
The result was a CPC 56% lower than the industry average and an 86% improvement on their CPA compared to previous months.
Using customer email lists is obviously ideal for improving your remarketing but is also gives more value to your customer emails and brings a whole new approach to email marketing. Customer emails are perceived as extremely precious to digital marketers. They allow a direct line of communication with your audience. This is surely better for sales, isn’t it? In reality, email marketing may not be as successful as many marketers hope. Mailchimp report that the average email open rate is below 25%. That seems like quite a waste, considering the potential effort to build those larger email lists, yet when we look at the success rate for customer email lists in AdWords, we can see they still have huge potential.
It isn’t just Google singing the praises of their own products either, Wordstream went so far as to call customer match “THE most exciting AdWords update in the history of the platform.” The firm claims that Google Customer Match offers the best match rate between emails uploaded and users found for marketing. They even state that advertisers can expect Google to match 50.4% of your email list to their users. This might sound ambitious and would surely depend on the type of business you are in and the demographics of your core audience (i.e. if they are over 60 they are less likely to have a Google account and the match rate would probably be lower). However, as Wordstream report conversion rates of roughly 15% compared to 5.5% for their new visitor audiences, the experiment with customer match seems well worth the trouble.
Advertisers might be wondering how customer match can actually bring greater scale to their remarketing if it is only retargeting existing customers. It is naturally a useful tool but could it contribute to expanding an audience pool in remarketing? The answer is actually yes. Customer email targeting is not completely limited to RLSA ads.
The screenshot above shows customer email lists as an option for remarketing on a display the only campaign. You will also notice the option to utilize similar audiences for customer email lists, which is a fantastic way to reach new users who are lookalike audiences to your existing customers. Advertisers should note that you can only use audiences similar to customer email lists if you have uploaded more than 5,000 emails that have been processed and matched to Google users.
Unfortunately, customer email lists on AdWords do have some frustrating limitations. Site Traffic Control express their disappointment that customer match is limited to search ads and cannot be used on display campaigns. While you can, in fact, use customer email lists on display campaigns they only shown on Gmail, not on the wider GDN.
For your RLSA ads, you do not have the option of targeting similar audiences.
Taking this into consideration, advertisers might make the mistake of thinking customer match for RLSA ads cannot bring any new scale to their audience pool. This is not true because not all customers start as online customers.
Businesses can have the first contact with a customer in a variety of ways, including television advertising, catalogs or in-store. If you discovered a brand on television or out in the world, you might first buy from them in person. You may then relinquish an email address without ever having encountered them online. Even in the world of increasing online shopping, traditional shopping is not dead yet and the customer relationship can work in this direction. This means customer match allows you to move your in-store audience online where you can more effectively remarket to them.
The future is bright for identity-based digital marketing
With increased identity targeting and improvement of Google’s contextual engine, perhaps we can look forward to improvements in customer match in the future. We have our fingers crossed that Google will incorporate customer match functionality fully into the GDN and allow similar audiences to email lists in RLSA ads.
It’s time to have fun and reach new audience pools beyond traditional remarketing
When choosing the right audience type for your remarketing campaign, be sure to have a clear vision of what you want to achieve and what your main goals are. Audience types like similar audiences, in-market audiences, affinity audiences and customer match can make display remarketing and RLSA campaigns more powerful and provides greater scale to gain you those great ROI reports.
Testing the different audience types will reveal what works best for your business but keep your test campaigns separate so that your targeting is not too narrow and your data is clearer.
There is an interesting trend developing in digital marketing that is increasingly less focused on queries and keywords and far more audience-based. The psychology of audience profiling has led to some big gains for advertisers on social channels like Facebook but now AdWords is in on the action with their diverse audience targeting. As machine learning improves, digital technology is allowing a more personalised form of browsing and shopping online. Many Google AdWords experts expect to see strategies progressively placing a greater emphasis on behavioural targeting, identity targeting and contextual targeting.